Setup Menus in Admin Panel

Help Desk

Help Desk

Enter your Name and Company below to connect with a live support agent.

Frequently Asked Questions

Troubleshooting

Get booted out of conference – rejoin with link you initially entered conference.

System Requirements

Windows Mac Linux
1.4GHz Intel Pentium 4 or faster processor (or equivalent) for Microsoft Windows XP or Windows 7. 2GHz Pentium 4 or faster processor (or equivalent) for Windows Vista PowerPC G3 500MHz or faster processor. Intel Core Duo 1.83GHz or faster processor. Modern processor (1.4 GHz or faster)
1 GB of Ram 1GB of Ram 1 GB of Ram, 128MB of graphics memory
128MB of VRAM* 129MB of VRAM* 128MB of VRAM*

Operating System & Browsers

Windows Mac Linux1 Solaris
Microsoft® Windows 10®
Chrome v50 or higher (recommended for best performance). Firefox 49.x or higher. Edge 79.x or higher
Mac OS X v10.8 or higher Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher Red hat® enterprise linux (RHEL) 5 Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher Solaris 10 Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher
Microsoft® Windows 8.x® Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher Novell SUSE® 9.x or higher Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher
Microsoft® Windows 7® SP1Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher Ubuntu 10 or later Firefox 49.x or higher, Chrome v50 or higher (recommended for best performance), Firefox 49.x or higher

Bandwidth

Audio Video Video (HD & Resolution) Ports
Minimum 50 kbps upload/download (100 kbps recommended) Minimum 100kbps upload/download (200 kbps recommended) Minimum 500 kbps upload/download (1 mbps recommended) Minimum 800 kbps upload/download (1.5 mbps recommended)

Supported Devices

Camera & Video

Windows Mac Linux
Any camera or video card compatible with the Windows Driver Model (WDM) Any camera or video card compatible with the QuickTime driver model USB and FireWire supported
USB and FireWire supported USB and FireWire supported
Onstream Webinars Live has been tested and works well with most Logitech Web Cameras. Logitech C920 and later models recommended

 

Microphone, Headset & Audio

Windows Mac Linux
Any microphone or sound card compatible with the Windows Driver Model (WDM) Any microhphone or sound card compatible with the QuickTime driver model USB and FireWire supported
USB and FireWire supported USB and FireWire supported Headsets or echo-cancelling microphones are strongly recommended
Headsets or echo-cancelling microphones are strongly recommended Headsets or echo-cancelling microphones are strongly recommended

How do I chat in the General Session?

When connected to a meeting room or session, simply click on the Conversations button in your left toolbar – then you can individually pick who to talk to, or address the whole room!

System Check

Please complete check via:

https://join.onstreammedia.com/systemcheck

How do I participate in the Networking Lounge?

Enter your full name and click Sign In at the bottom of the chat window. Once, you log in once, you will not need to log in again unless you exit the chat.

Additional instructions are located beside the chat window.

Please complete this form if you are unable to connect with a live agent below.

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